Greetings, user_vcz3aj! Thank you for your interest in the XG1v4 Primary 4K DVR box. We are happy to help you with this. I checked stores in your area but am not seeing any in stock close to you so we can get a shipment set up for that. It will take 2-5 days to arrive. After you get that set up in your home, you can return the XG1v3 box with one of these easy options.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityRay
Official Employee
•
2.4K Messages
2 months ago
Greetings, user_vcz3aj! Thank you for your interest in the XG1v4 Primary 4K DVR box. We are happy to help you with this. I checked stores in your area but am not seeing any in stock close to you so we can get a shipment set up for that. It will take 2-5 days to arrive. After you get that set up in your home, you can return the XG1v3 box with one of these easy options.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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