Regular Visitor
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8 Messages
780p channels down converted to 480i
I have noticed recently that some channels (i.e. MeTV channel 357) have been downscaled and no longer fit the widescreen format. Changing to "FULL" zoom does not fix the problem. The sides of the screen are now cut off. What has happened and how can this be fixed?
Accepted Solution
user_xldu7p
15 Messages
6 days ago
I've been going over this with Xfinity for over 1 week now. It started on Jan 28, 2025 in north GA and several other locations. So far Xfinity denies knowing anything about it. Everything was working fine before the 28th, then they stopped zooming all SD channels. They are sending me a new X1 box, but I doubt it will change anything. And like you the Xfinity zoom feature simply stretches the image, not a true zoom that fills the vertical aspect. Also found the SAME thing happening to other users over 2 years ago so I don't know if there is any amount of complaining that will get a fix this time. https://forums.xfinity.com/conversations/channels-and-programming/subchannels-not-showing-in-correct-aspect-ratio/679ba25a713826258d5fb7d2
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XfinityDemitrius
Official Employee
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1.6K Messages
8 days ago
Hey @s_v, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the MeTV channel. Reviewing the channel, everything seems to be working as intended. The "zoom" feature would zoom in on the feed which could result in the video being chopped on the top/bottom.
Some older content may not have a widescreen format, so bars may be present on the left/right side of the video to display in the original aspect ratio.
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