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user_g02ydk
1st Topic

5 Messages

Thursday, April 11th, 2024 3:46 AM

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Access to Colorado Rockies channel 1262

For the first few days of the 2024 season, I was able to watch the Rockies games in the Xfinity Stream app on channel 1262. But after those first days, that channel has now disappeared from the app. Perhaps my plan does not entitle me to that channel, but I can't tell because when I try to view my channel list on the Xfinity customer site I get the HTTP error "400 Bad Request - Request Header Or Cookie Too Large". So that's my first question: Why did I lose channel 1262 from the Xfinity Stream app?

My second question is: If I am entitled to channel 1262, how do I get it on my TV? I watch Xfinity channels through a Cablecard in a TiVo box. Even last week when I was briefly receiving channel 1262 in the Stream app, I was not seeing that channel in my TiVo.

(A third minor question is, why can I not view my channel list in the Xfinity web site? Normally, I don't complain when someone offers me a large cookie, but not in this case.)

Question

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Updated 

6 months ago

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XfinityKatie

Official Employee

 • 

744 Messages

8 months ago

@user_g02ydk I also don't complain when being offered cookies! But, we definitley want to ensure the only cookies you are dealing with are the good ones! My team here would love to help make sure that this is addressed for you! Do you happen to recall what network channel 1262 was for you? Depending on your location, the network can be different on the same channel number, so I want to ensure we're looking into the correct network!

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user_g02ydk

5 Messages

As user_e68tlv said, it’s a channel that only shows live Rockies games. If if helps, the code name that comes up for the channel is COLR. 

7 months ago

0

XfinityMartyR

Official Employee

 • 

1.5K Messages

 

user_g02ydk Thanks for the additional information. I found on March 28th we launched the Arizona Diamondbacks HD (1261) and Colorado Rockies HD MLB (1262) channels. The content is only available on the Ultimate TV tier, and customers who have IP capable X1 TV Boxes. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 months ago

0

user_g02ydk

5 Messages

OK, I assume the fact that it’s an IP channel explains why my TiVo w/cablecard will never be able to receive that particular channel. And I have no X1 box. Thanks for that explanation.

But as for my other question, why don’t I get channel 1262 via Xfinity Stream? I got it for a few days but no more. I believe I am on the Ultimate tier. When I ask for my channel list in the Xfinity web site, channel 1262 is listed. But it doesn’t show at all in the Stream app.

7 months ago

0

XfinityKassie

Official Employee

 • 

1.3K Messages

 

user_g02ydk Thank you for these details. I'm happy to double check your account, and provide some options so you can enjoy your streaming services. To begin, can you please send a Direct Message with your name and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_e68tlv

3 Messages

7 months ago

I have same issue.  I was able to access channel 1262 through the Xfinity stream app and that channel has disappeared.   

to respond to the Xfinity employee, it wasn’t actually a network.  It only showed the live broadcast of Colorado Rockies games and nothing else.  

5

user_g02ydk

5 Messages

Xfinity customer support worked on my situation for several hours today and now I am seeing channel 1262 on all my streaming devices. Good luck with your situation!

7 months ago

0

user_e68tlv

3 Messages

No such luck for me.  I just find it odd that I did have channel through stream and then it was gone.  I’ve been traveling so I will be curious when I return home if I have channel through my X1.  Happy for your good news!

7 months ago

0

XfinityJorge

Official Employee

 • 

1.7K Messages

 

user_e68tlv Hey there! Thank you so much for letting us know about these ongoing issues are we are happy to help with the channel issues you are having. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_e68tlv

3 Messages

@user_e68tlv​ 

following up on my issue - I logged into Xfinity assistant chat, searched “not receiving channel 1262” and the bot sent all our boxes a refresh and the channel started working!

6 months ago

0

XfinityMarcus

Official Employee

 • 

1K Messages

user_e68tlv thank you for sharing your experience with getting this channel back up and working! This is a great tip that other customers can attempt for hopefully the same results.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

user_b6nyli

1 Message

7 months ago

Is 1262 channel included?

2

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user_g02ydk

5 Messages

I think it depends on which cable TV package you have. My package was supposed to include 1262, but Xfinity support needed to work on my account for a while before it actually turned on for me.

7 months ago

0

XfinityMarcus

Official Employee

 • 

1K Messages

user_g02ydk, thank you for taking the time to reach out and provide your experience with getting your lineup concerns resolved! Let us know if you have any questions we can assist you with.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

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