user_uuzqcf That is odd! Thank you for stopping by our Xfinity community forums for help with your picture size. It sounds like your resolution options may have changed if you are using one of our Xfinity X1 boxes. Check out this support page for information on how to update the resolution.
user_uuzqcf Thank you for keeping us posted so we can continue working with you. When you say the picture is smaller, do you mean there are borders around the picture? Are they on all four sides of the picture? Have you checked your TV settings as well as your cable box settings to make sure everything is set up correctly?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Yes black bars at top an bottom,, size differs from channel to channel,, xfinity technician was out an confirmed it is not a television or cable box issue,,they are seeing this issue in Camden County,,an say it's a transmission issue an are working to resolve it
XfinityAmandaB
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2.5K Messages
6 days ago
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user_uuzqcf
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9 hours ago
Yes black bars at top an bottom,, size differs from channel to channel,, xfinity technician was out an confirmed it is not a television or cable box issue,,they are seeing this issue in Camden County,,an say it's a transmission issue an are working to resolve it
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