Bait and switch-total incompetence and outright LIES

I went to the online chat (since you can't discuss anything by phone - I wonder what 90 year olds without a phone or computer do?) to remove $17 from my bill. It was listed as "entertainment". I asked the agent what it was for and he listed sports and news channels. Great, I don't need them. Easy process. But lo and behold, when I tried to tune into AMC, A&E, and the Comedy channel, they were GONE. So I go back online and tell the next agent to add the $17 back since I was misinformed of the channels that I would lose and guess what? It can't be done! Shouldn't that be simple? They tried to up charge me to do this, stating that since I had deleted that package, that I had to get a new plan. That agent stated that it would be $145 (total) up from my normal bill of $132. I said no, just switch it back to what I had a few minutes ago. To make a long story short, they kept sending me on down the line and I ended up talking to FOUR different people. One quoted the plan at $177/mo. What happens to $145? After exactly 90 MINUTES I gave up. The last agent assured me that I would be getting email within the hour confirming that my bill would go back to $132/mo. I told them I would believe it when I saw it. And guess what? I received and email telling me how to change my package. All lies. So here I sit, wishing I had never done this at all and still don't have the channels that I had before I made the mistake of contacting them. If I thought there was a better option, I'd make them jerk the wires out of the ground tomorrow. I'm absolutely appalled by the incompetence and [Edited: Language] that I was fed for 90 minutes. So good luck if you're trying to reduce your bill. You will NEVER get the original package back if you change your mind or if somebody [Edited: Language] and takes your channels when they didn't have permission too.