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user_hwyqq2
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2 Messages

Wednesday, May 8th, 2024 11:48 PM

Closed

BALLYS

I AM LIVID. Please work it out with Ballys or you can consider this long time customer to be another one in the long line of customers that will cut the cord. The credit is ridiculous and doesn’t even come close to making up for how much it costs to watch it elsewhere. 

Question

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Updated 

5 months ago

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tigers84

Contributor

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20 Messages

7 months ago

It's also the fact that the Ballys App is terrible. It crashes and is unreliable. How in the world is this still going on with 11 teams effected by this.

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XfinityBenny

Official Employee

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646 Messages

7 months ago

@user_hwyqq2 Thanks for reaching out about the loss of Diamond Sports Group (DSG) programming, which includes Bally Sports regional sports networks. This programming is currently unavailable as our agreement with DSG has expired. Comcast pays programmers to bring our customers the entertainment, information, and sports they want. We work to negotiate fair terms in order to ensure the greatest value for customers given all the ways content can be accessed today. We’ve been flexible with DSG, who is in bankruptcy proceedings, but have been unable to reach an agreement that’s fair for our customers. We know unexpected changes to your TV lineup can be frustrating, and we apologize for any inconvenience. For more information, visit www.xfinity.com/howitworks. 

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user_hwyqq2

2 Messages

This answer is not satisfactory.  Can you please supply me with the steps to cancel?

6 months ago

XfinityFrank

Official Employee

 • 

1K Messages

We would hate to see you go, @user_hwyqq2, but we do understand that this content is very important to many of customers. In our understanding, we have teamed up with Fubo for a special offer for XFINITY customers affected by this situation. You can find out more here : https://www.xfinity.com/facts. If you would still like help with cancelling, please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks! 

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6 months ago

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