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user_128da8
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Saturday, October 26th, 2024 3:40 PM

Big10 Network

The Big10 network still says I need a subscription and will not appear on the Stream app. Is there a fix for this?

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24 days ago

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user_128da8

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2 Messages

25 days ago

A system refresh solved the issue on my Stream app and the BigTen Network appeared as Free To Me in the guide the next day, after the overnight guide refresh I assume. I was out of town and called the customer service number and the Voice Assistant triggered the system refresh remotely but I am sure it was the same system refresh you can trigger yourself using the “A” button on the remote.

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XfinityEmilyB

Official Employee

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1.7K Messages

@user_128da8 Welcome to our community forum and thank you for taking time out of your day to update the post with the solution you found! It's members like you that make the community thrive ❤️

We are available here every day for support and you can always manage your account, troubleshoot, and get help through the Xfinity app. Thank you for your continued loyalty and I hope you have a great rest of your day! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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24 days ago

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user_pd7k59

1 Message

26 days ago

Yeah, me too. Shows up on my home tv, but don’t show up on the app. Says it’s not included in our package, but they just included it.

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XfinityThomasC

Official Employee

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2K Messages

Hello, @user_pd7k59 are you still continuing to experience this issue? Were you able to perform a system refresh to resolve this issue? The Xfinity App troubleshooting section is really handy for performing this task as well. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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24 days ago

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