Visitor

 • 

3 Messages

Wednesday, October 22nd, 2025

Bravo says “This Requires a Subscription”. ha !

I subscribe to the Popular TV package.  Bravo and Catchy Comedy channels are indicating I need a subscription.  I spent the past 2+ hours trying to resolve - first via online chat, followed by a call to customer service. Extra frustrating because no one can do anything until we go through the “troubleshooting”

Oldest First
Selected Oldest First

Visitor

 • 

1 Message

13 days ago

The message "This Requires Subscription," appears on many channels we regularly watch, What's up with this?

Official Employee

 • 

1.2K Messages

@user_3erd2g Thanks for adding to the post. What device are you using to watch your channels?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

1 Message

13 days ago

Same here. Even low-level upgrade channels like MeTV are giving me the same message. What gives?

Official Employee

 • 

3.6K Messages

Hey there, @user_aovcp6, thanks for reaching out through Xfinity Forums regarding your channel lineup. We would be happy to help with any subscription issues. Are you only having issues with MeTV or with other channels too?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

211 Messages

11 days ago

 

user_k7413n, hi there. I understand your frustrations. Channels can change depending on certain factors. Have you visited https://www.xfinity.com/learn/channel-lineup-bundles to verify your channel lineup is correct? When you go to that page, you click on sign in here where it asks if you're already a customer. 

 

Visitor

 • 

3 Messages

@XfinityQue​ I did verify the pkg even though I had watched the channel earlier that day. I’m told it’s a weird glitch.

Sadly this incident - and the ill equipped customer service associates were the final straw and I returned my cable tv equipment today and now living my YouTubeTV era

Official Employee

 • 

3.4K Messages

I am sorry to hear that and thank you for letting us know, @user_k7413n. We ask to troubleshoot the issue as we are not seeing it as a known issue our engineers are working on for everyone. They are needed if this is being caused by a system or broadcast issue. The questions we ask get put into a ticket and sent to that team. This is worked on by the team for individual accounts and tickets. When the issue can be reproduced on separate accounts, it becomes a known issue and no further troubleshooting is needed.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

Seemed to be a glitch that resolved by the next day.

Official Employee

 • 

2.7K Messages

user_k7413n That's wonderful to hear! 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here