Bruibox Code of Silence

We have been trying to watch "Britbox Code of Silence" but all we

we see is the searching icon. We subscribe to Britbox and are able to watch all their offerings. We live in Mount Joy, Pa. How do we get to watch this series and WHY have we not been able to do so?

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XfinityLinda

Official Employee

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2K Messages

2 days ago

Thanks for meeting us here in our community, @user_lwfmcz. I can understand the frustration when you can't watch what you'd like. I had an issue with selecting my User in Netflix the other day. No issue with my remote, just Netflix. Are you able to watch other shows on Britbox?

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user_lwfmcz

Visitor

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2 Messages

Yes I am able to watch all other Britbox offerings on my TV. It is Prime video that I'm having trouble with. They will not "find" this program but can and mwill find everything else from Britbox.

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20 hours ago

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XfinitySara

Official Employee

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1.9K Messages

Thanks for confirming, @user_lwfmcz. I'm sorry to hear about the trouble you've had, and I'd love to see what our Digital Care Team can do to help! We're great to work with because we'll always do whatever we can to review and resolve issues quickly. To start, are you accessing Prime content through the Xfinity Stream App on a smart TV, or are you using one of our X1 TV Boxes?

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20 hours ago

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Channels and Programming

user_lwfmcz

Bruibox Code of Silence

XfinityLinda

user_lwfmcz

XfinitySara

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