Hey there, @user_u4lk4s! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your TV services, it certainly is not what we want for our customers. Thank you for sharing those troubleshooting steps, are you still having troubles? If so, are you able to switch inputs on your TV? Have you swapped out the HDMI cord for a new one? Please let us know.
XfinityAdrienne
Official Employee
•
2.1K Messages
1 month ago
Hey there, @user_u4lk4s! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your TV services, it certainly is not what we want for our customers. Thank you for sharing those troubleshooting steps, are you still having troubles? If so, are you able to switch inputs on your TV? Have you swapped out the HDMI cord for a new one? Please let us know.
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