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user_how9xt
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Visitor

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2 Messages

Thursday, June 19th, 2025 2:25 AM

Cancel peacock

I want to cancel my free Peacock Premium plan. I'm unable to do so online or through chat or through phone support. Peacock states it has to be canceled through Xfinity. Please cancel my free Peacock Premium plan.

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Updated 

3 days ago

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XfinitySeth

Official Employee

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217 Messages

10 days ago

Good day user_how9xt 👋 Thanks for taking the time to be part of our community with your post! When it comes to any Peacock Premium membership you're receiving for free through your service package or Xfinity Rewards, it cannot be removed until the promotional period for the service ends, at which point the service will automatically fall off of the account completely. If you'd like to continue with Peacock Premium beyond the promotional period, you'll need to enable the subscription manually afterwards as opposed to automatically being charged for an ongoing subscription 👍

For information on when your current Peacock Premium periods ends, please see the Add ons section of your bill statement each month.

 

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user_63n0kt

Visitor

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1 Message

@XfinitySeth I am having a similar issue but can't manage my peacock account through my profile. Can you manually cancel it for me?

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6 days ago

0

XfinityAlyssaA

Official Employee

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2K Messages

Thank you for reaching out to let us know that you are also running into issues cancelling your Peacock subscription @user_63n0kt. To confirm, are you receiving Peacock through XFINITY Rewards or because it is included in your contract?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_how9xt

Visitor

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2 Messages

10 days ago

Thank you for your reply! I’ve seen a few other posts mention that it might be possible to cancel the free Peacock Premium subscription by messaging an official employee directly. Just wondering if that’s still an option?

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XfinityAirelle

Official Employee

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2.7K Messages

 

 

The subscription cannot be cancelled since it is free. Once the promotional period ends, it will automatically fall off the account and you will not be billed unless you renew the subscription. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

0

user_zjkrg3

Visitor

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1 Message

How does it work when we get an email stating that Xfinity has decided to extend the promo? I never asked for that, I do not want it. Through this ordinary looking promo, Xfinity has fully hijacked my personal Peacock account that is associated with my non-Xfinity email address. There's no logical reason why a customer shouldn't be able to decline a promotional "gift". I want my Peacock account back and I'm tired of both Xfinity and Peacock Support pointing me in circles.
Just stop holding our accounts hostage and give us Internet only customers a way to opt-out.

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5 days ago

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XfinityVictor

Official Employee

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1.4K Messages

 

user_zjkrg3 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

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