Cancel peacock

@XfinitySeth I am having a similar issue but can't manage my peacock account through my profile. Can you manually cancel it for me?

Thank you for reaching out to let us know that you are also running into issues cancelling your Peacock subscription @user_63n0kt. To confirm, are you receiving Peacock through XFINITY Rewards or because it is included in your contract?

The subscription cannot be cancelled since it is free. Once the promotional period ends, it will automatically fall off the account and you will not be billed unless you renew the subscription. 

How does it work when we get an email stating that Xfinity has decided to extend the promo? I never asked for that, I do not want it. Through this ordinary looking promo, Xfinity has fully hijacked my personal Peacock account that is associated with my non-Xfinity email address. There's no logical reason why a customer shouldn't be able to decline a promotional "gift". I want my Peacock account back and I'm tired of both Xfinity and Peacock Support pointing me in circles.
Just stop holding our accounts hostage and give us Internet only customers a way to opt-out.

I DM'd them last Friday and it was still no help. They opened a ticket for me to escalate, but still no response. Beyond frustrating.

Thanks - I called yesterday and the tech removed it and even refresed his computer, but it didn't work.  I have never had xfinity respond to a ticket. 

user_oa8x9o 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

Same issue here. I'll try and send a direct message.

Hello @user_h96m5g We would be happy to help you cancel the Peacock subscription if it is not allowing you to do it yourself. In your direct message include your full name and the service address. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

Only that it is impossible - I refuse to pay the entire amout for ad-free when I already have peacock.  I just opened another peacok plus no adds account so at least it only cost $139.99 instead of $13..99/month.  This situation is ridiculous! 

@user_hd4o6u​ After a year long back and forth between Xfinity and Peacock, still neither company wanted to take responsibility. I had to go through another month long process of having Peacock delete my email address from the linked account. So, now that old account is floating in limbo. I haven't tried making a new account yet, but honestly the situation has made me so bitter that I may never use Peacock again, and I'll be looking into switching from Xfinity back to Verizon as soon as they offer some comparable services in my area.
To be told so many times "Sorry, there's nothing we can do". [Edited: Language]. Yes, they can, but they chose to lead everyone through an endless rabbit hole instead. No respectable company would do that to their paying customers

Hello @user_zjkrg3 I am sorry you have been dealing with this issue for so long. We would be happy to help contact our team that helps with Peacock issues and see what the status of your account is. Please send us a direct message with your full name and service address to get started. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

@ThatDonGuy​ thank you for reaching out over Xfinity Forums. I'd definitely like to help with the Peacock Premium concern if your still experiencing issues, please let me know. There is a also direct support team for Peacock, have you by chance contacted this team: https://www.peacocktv.com/help ? 

@XfinityJustinC​ - I did contact Peacock, but they said that since it is paid for by Xfinity, I have to go through Xfinity to cancel it.

@ThatDonGuy Okay. Thanks for confirming that. We can see if it allows us to cancel it. If not we can submit a ticket with our support team to get the email unlinked. Please send us a direct message with your full name and the service address your Xfinity account was located. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it.