Cancel peacock

I want to cancel my free Peacock Premium plan. I'm unable to do so online or through chat or through phone support. Peacock states it has to be canceled through Xfinity. Please cancel my free Peacock Premium plan.

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XfinitySeth

Official Employee

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533 Messages

3 months ago

Good day user_how9xt 👋 Thanks for taking the time to be part of our community with your post! When it comes to any Peacock Premium membership you're receiving for free through your service package or Xfinity Rewards, it cannot be removed until the promotional period for the service ends, at which point the service will automatically fall off of the account completely. If you'd like to continue with Peacock Premium beyond the promotional period, you'll need to enable the subscription manually afterwards as opposed to automatically being charged for an ongoing subscription 👍

For information on when your current Peacock Premium periods ends, please see the Add ons section of your bill statement each month.

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user_63n0kt

Visitor

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1 Message

@XfinitySeth I am having a similar issue but can't manage my peacock account through my profile. Can you manually cancel it for me?

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3 months ago

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XfinityAlyssaA

Official Employee

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2.2K Messages

Thank you for reaching out to let us know that you are also running into issues cancelling your Peacock subscription @user_63n0kt. To confirm, are you receiving Peacock through XFINITY Rewards or because it is included in your contract?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

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user_how9xt

Visitor

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2 Messages

3 months ago

Thank you for your reply! I’ve seen a few other posts mention that it might be possible to cancel the free Peacock Premium subscription by messaging an official employee directly. Just wondering if that’s still an option?

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XfinityAirelle

Official Employee

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2.9K Messages

user_how9xt

The subscription cannot be cancelled since it is free. Once the promotional period ends, it will automatically fall off the account and you will not be billed unless you renew the subscription.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

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user_zjkrg3

Visitor

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2 Messages

How does it work when we get an email stating that Xfinity has decided to extend the promo? I never asked for that, I do not want it. Through this ordinary looking promo, Xfinity has fully hijacked my personal Peacock account that is associated with my non-Xfinity email address. There's no logical reason why a customer shouldn't be able to decline a promotional "gift". I want my Peacock account back and I'm tired of both Xfinity and Peacock Support pointing me in circles.
Just stop holding our accounts hostage and give us Internet only customers a way to opt-out.

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3 months ago

XfinityVictor

Official Employee

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1.7K Messages

user_zjkrg3 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

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user_9c0645

Contributor

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62 Messages

3 months ago

Did anyone have their rewards/gig peacock premium removed by DM? Thanks

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user_zjkrg3

Visitor

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2 Messages

I DM'd them last Friday and it was still no help. They opened a ticket for me to escalate, but still no response. Beyond frustrating.

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3 months ago

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user_9c0645

Contributor

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62 Messages

Thanks - I called yesterday and the tech removed it and even refresed his computer, but it didn't work. I have never had xfinity respond to a ticket.

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3 months ago

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user_oa8x9o

Visitor

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1 Message

1 month ago

I have free Peacock with my Xfinity plan, but paid an additional $13.99 per month to eliminate ads on Peacock Premium. I watched the one program I wanted to see and now I'm trying to cancel this $13.99 per month for the no ads. When I signed up for this on Xfinity, I was told I could "cancel at any time." It's been at least two months and I have been unable to cancel it. Peacock does not list me as a customer and cannot remove it because I signed up on Xfinity through my Xfinity TV plan. I have chatted with bots, with human agents and spoken to agents on the phone numerous times to no avail. Please cancel this $13.99 fee from my monthly Xfinity bill.

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XfinityThomasB

Official Employee

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2.3K Messages

user_oa8x9o

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_h96m5g

Visitor

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2 Messages

Same issue here. I'll try and send a direct message.

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1 month ago

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XfinityMatthew

Official Employee

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914 Messages

Hello @user_h96m5g We would be happy to help you cancel the Peacock subscription if it is not allowing you to do it yourself. In your direct message include your full name and the service address.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_hd4o6u

Visitor

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1 Message

18 hours ago

Did you ever get answer?

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user_9c0645

Contributor

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62 Messages

Only that it is impossible - I refuse to pay the entire amout for ad-free when I already have peacock. I just opened another peacok plus no adds account so at least it only cost $139.99 instead of $13..99/month. This situation is ridiculous!

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10 hours ago

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Channels and Programming

user_how9xt

Cancel peacock

XfinitySeth

user_63n0kt

XfinityAlyssaA

user_how9xt

XfinityAirelle

user_zjkrg3

XfinityVictor

user_9c0645

user_zjkrg3

user_9c0645

user_oa8x9o

XfinityThomasB

user_h96m5g

XfinityMatthew

user_hd4o6u

user_9c0645

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