Hey @user_a25xco, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet and your Xfinity Video services. I would be more than happy to offer my assistance looking into this further for you.
Could you please provide more information and detail pertaining to the issue at hand? Are you attempting to access an Xfinity Video subscription through the Xfinity Stream App on a specific device or encountering issues with a set-top box that is receiving an error code/message?
Please reply with as much detail as possible as it will not only help us troubleshoot, but also help provide the community information to provide guidance as well. We hope to hear from you soon.
Hello, @user_zb7sbd sorry to hear you are unable to access your free channels. Can you tell me what service you are subscribed to and what device you are using to access these channels?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemitrius
Official Employee
•
1.3K Messages
2 months ago
Hey @user_a25xco, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet and your Xfinity Video services. I would be more than happy to offer my assistance looking into this further for you.
Could you please provide more information and detail pertaining to the issue at hand? Are you attempting to access an Xfinity Video subscription through the Xfinity Stream App on a specific device or encountering issues with a set-top box that is receiving an error code/message?
Please reply with as much detail as possible as it will not only help us troubleshoot, but also help provide the community information to provide guidance as well. We hope to hear from you soon.
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