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user_w00v1j
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Tuesday, August 4th, 2026 12:38 AM

Cannot activate peacock premium

Recently moved and started service again at my new address. Now I am unable to access peaxock premium as it says my account is linked to another Xfinity account

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7 days ago

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XfinityAlfonso

Official Employee

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2.8K Messages

8 days ago

Hello user_w00v1j thanks so much for reaching out here via our Xfinity Forums! At your old address, were you already enrolled in Peacock Premium, or trying to redeem for the first time? 

 

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user_w00v1j

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I was enrolled at my old address. When we moved a new account was created for the new address and I guess it’s linked to my old address account

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7 days ago

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XfinityJoe

Official Employee

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1.4K Messages

Gotcha @user_w00v1j If you need to unlink your accounts, here is a support article that you or others may find helpful

https://www.xfinity.com/support/articles/switching-between-multiple-accounts

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 days ago

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