Can't record TCM

I did restart my TV box, but the error message did not clear.  I then checked with ChatGPT (which is far more responsive than Xfinity's chat).  It suggested that this issue occurs when a plan has been recently renewed or switched.  My plan renewed when I added two Xfinity mobile lines last week.  In renewing (through Xfinity's Chat) I was told: "Before we conclude our chat, let me give you a summary of the changes we made today to your account.  Your internet speed and cable channels will remain the same."  However, ChatGPT suggested that my "TV Premium" plan may have dropped the "more Sports and Entertainment" add-on package upon renewal.  So I checked, and that was indeed the case.  I added that package (apparently at the cost of $15.95/month) and TCM is now accessible and recordable.  However, I shouldn't be charged that additional monthly fee, based on what was represented.  Can you make sure this additional cost is not added to my bills in the future?  Thanks.

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