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2 Messages

Monday, July 13th, 2026 3:48 PM

Changing channels when two programs are being taped at once

When there are two programs being taped at once, I cannot change channel unless I cancel one recording.  How do I resolve?

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Official Employee

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3.4K Messages

14 days ago

 

skylertn, Hi there! Thanks for taking the time out of your day to reach out. To make sure we understand correctly, are both tuners actively recording live TV when you're attempting to change the channel? In some cases, if all available tuners are in use for recordings, the TV Box may prevent channel changes unless a recording is stopped. We'd be happy to take a closer look and help troubleshoot. Can you let us know which X1 TV Box model you're using and whether this happens with every recording or only certain programs?

 

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