4 Messages
Channel 402 ballys sports
Ok this is weird when I watch the Florida marlins on channel 402 I have my audio on English. But the commentators are in Spanish. I have to switch to Spanish to get English.,The commercials are in English.during Post game but there is no sound .i have to switch back to English to get sound. This only happens on this channel. The other Bally’s sports channel does not do this.. also on the channel 402. It only happens during the marlins games. Never any time else.. and like I said it only this particular channel.
anybody else have this issue.
XfinityBradM
Official Employee
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655 Messages
3 months ago
@user_kh9rcy That appears to be an issue with the broadcaster if you're only experiencing the sound issue on that one specific channel/program. Have you had the opportunity to contact the broadcaster to let them know? We only transmit their signals through our service and do not produce the programming.
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Andyr1
Gold Problem Solver
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7.9K Messages
3 months ago
Double-check that any audio options are set to "DEFAULT" if available. Don't try to force a language, as that sometimes can cause odd problems. Make sure that descriptive audio is OFF.
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