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StevenT
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Regular Visitor

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6 Messages

Thursday, June 30th, 2022 7:11 PM

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Channels unavailable

We continually see a channel temporarily unavailable message on many channels or the channels are broken up, both sound and picture. We pay too much for this nonsense. How can it be resolved?

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2 years ago

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Accepted Solution

StevenT

Regular Visitor

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6 Messages

2 years ago

The problem was resolved via phone call.  The issue was not on my end but with the equipment at the street affecting the signal.  No amount of rebooting or refreshing would have resolved the issue.  But the techs did correct the issue for which we are grateful.

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Again

Expert

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30.4K Messages

2 years ago

@StevenT 

We continually see a channel temporarily unavailable message on many channels or the channels are broken up, both sound and picture. We pay too much for this nonsense. How can it be resolved?

Have you tried rebooting your box?

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StevenT

Regular Visitor

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6 Messages

@Again​ No it did not work.  I would rather hear from a Comcast employee.  I do not know what a customer expert is.

2 years ago

0

Again

Expert

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30.4K Messages

@StevenT​ 

The Experts here help out the employees and I've been doing this since 2006.  And usually what I will ask you is something the employees will ask you as well.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

XfinityRaul

Official Employee

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1.2K Messages

Hello, @StevenT. I appreciate you troubleshooting on your own to help resolve this audio and picture issue you're experiencing. @Again, thank you for helping our customers. Just to confirm, when you rebooted the cable box, was this done via the My Account app or was this a power cycle?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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StevenT

Regular Visitor

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6 Messages

The problem was resolved via phone call.  The issue was not on my end but with the equipment at the street affecting the signal.  No amount of rebooting or refreshing would have resolved the issue.  But the techs did correct the issue for which we are grateful.

This reply has been converted into a comment

2 years ago

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