Visitor
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1 Message
Channels
I am not getting all my channels. Some are coming in fuzzy and some say channel will be connected shortly. I called yesterday evening and they sent a modem refresh. It is in a loop and every time I call it says still in refresh so it won’t let me talk to a person.
XfinityThomasC
Official Employee
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2.6K Messages
2 days ago
Hello @user_9hp582 sorry for this inconvenience. Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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