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user_5j9jtq
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Tuesday, October 15th, 2024 8:10 PM

chicago sports network

I'd like to know why Comcast is making it so difficult to access the new Chicago Sports Network . I realize the details need to be worked out, but does Comcast have to place CHSN on its highest tier thereby making viewing only for the well-heeled few with the bucks to be able to afford yet another extra cost in an already very expensive  situation. I realize there is the option of OTA viewing but why do we have to shell out extra money when the cable is already there? I think comcast is just being stubborn and greedy. Come on. get real. Do you care or not?

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7 days ago

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user_zutxq0

1 Message

1 month ago

If CHSN is on the mid tier (like NBCCHI was), all subscribers are assessed a regional sports fee, just like Marquis.  I, as a mid tier, am forced to pay regional sports fee for  Cubs/Marquis which I never watch.  I think this is a common gripe vs Xfinity.  I say put CHSN and Marquis both on highest tier and let those who want it pay for it.  Blackhawks are small percentage sports fan and I as a fan of Blackhawks is willing pay for it on top tier and not ding all the mid tier people.   

8

XfinityShawn

Official Employee

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1K Messages

 

user_zutxq0 Here is the most recent up to date information https://www.xfinity.com/support/articles/nbcsportschicago in regards to the NBC Sports Chicago ceasing operations. It wil not be available on any cable provider. 

 

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1 month ago

0

user_y1nz3k

4 Messages

@XfinityShawn​ do you guys even read what users are saying? You just auto respond telling everyone what they know that NBC sports Chicago is gone

the whole point of this thread is that People are complaining how your greedy company wants the Chicago Sports  network on the highest tier and you guys haven’t even offered a credit for the regional sports broadcast fee.  Cubs aren’t playing and you aren’t showing the Bulls or Blackhawks game. 

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1 month ago

jn2000

New Poster

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4 Messages

I’m canceling tv subscription because of it. [Edit: Language]

(edited)

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1 month ago

XfinityBillie

Official Employee

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2.8K Messages

@jn2000 We appreciate your time in reaching out to us here on our Xfinity Forums. I can appreciate wanting to make changes to your account if a service is no longer meeting your needs. I'd love to help you review the account and help make any changes needed. Please send us a DM to Xfinity Support with your full name and address to get started. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

0

user_23oz30

3 Messages

@XfinityShawn​ 

Give us Chicago Sports Network now or prepare to lose my customer support. 

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1 month ago

tiredntrue

Contributor

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19 Messages

1 month ago

I disagree with the OP here. I had the Bulls and Blackhawks and Sox on the "mid-tier". If they go away permanently, the odds of me remaining a Comcast customer go WAAAAAAAAAAAY down. I'm quite certain I am not alone. In fact, I might already be gone if CHSN had worked out all their OTA agreements and gone OTA in more than just 3 of the 13 promised markets, as I cannot get them OTA yet. But being forced to pay for a higher tier than I already am for the same thing I had -- not happening. Definitely leaving in that case.

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user_wo95nt

Contributor

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25 Messages

1 month ago

All Comcast is interested in is lining their pockets!

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user_dpp5py

1 Message

1 month ago

The Blackhawks home opener is tomorrow. If we miss this and it’s up and running for the Bulls that’s [Edited: "Language"]. Trying to put it on the top tier just to make more money from your customers that I’ve already been loyal to you is ridiculous. Get this figured out.

(edited)

1

user_i2owqn

1 Message

I have top tier and the enhanced sports package and still can't  get the channel!

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1 month ago

0

user_55kbse

Visitor

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2 Messages

1 month ago

I have the mid tier plan as well and pay an extra $10 per month to get RedZone, NHL, NBA, and MLB Networks...at a minimum they should include CHSN in this add on option.  Let's go Xfinity.  We're paying enough already!

1

ThatDonGuy

Problem Solver

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793 Messages

@user_55kbse  The problem is, for all we know, that is what Comcast is willing to do - but whoever owns CHSN realizes that it can't make nearly as much money from Comcast that way, and may be demanding that it be put on the lowest non-basic tier. Remember, we're not dealing with one greedy organization, but two of them, and neither is about to give us any details of what they want (other than "we are asking for a fair deal, and the other side is not budging on its unreasonable demands").

(edited)

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1 month ago

user_7rh8fx

1 Message

1 month ago

I agree..........as a longtime comcast customer, I URGE you to come to terms and have the new sports channel at the same tier as NBC Sports Chicago was........that is what is fair

1

smithv

Regular Visitor

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5 Messages

If not, refund that portion of the regional sports fee the customers are continuing to pay for.

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29 days ago

0

user_p8g0di

1 Message

1 month ago

I’ve had Comcast since it was Metrovision and they bought them  in Blue Island. I worked for Xfinity for 9 years and was laid off and I’m still loyal. Close to 40 years of years including growing up at my parents. To have to come home tonight and watch the Bull highlights on YouTube is mind blowing to me. The thought of switching makes me itch Comcast or Xfinity, whichever you prefer. Figure this one out man. 

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user_xeon79

1 Message

1 month ago

I left Comcast as a Sox fan when they forced us to pay for Marquis.  I don't watch the Cubs.  I barely have time to watch sports and when I do I go to a bar.  The biggest cost in the bills are the sports.  People that don't watch sports start cancelling years ago which is why the bills keep going up.  They need to make it an add on for those that want it.  The Sports teams are against that because the cost would be too high.  

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user_fk9jnp

1 Message

1 month ago

I'm paying a lot of money every month and now I can't watch the Bulls. This is [Edited: "Language"]. I'm [Edited: "Language"]. Make the deal xfinity or risk losing a lot of business 

(edited)

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user_fmlhhx

1 Message

29 days ago

Agree 100%. Funny our bill isn't even being reduced after failing to offer this popular programming which we had previously! This is some weird power play that the paying customer is being steamrolled over (or should I say under).

1

0

XfinityMarcus

Official Employee

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996 Messages

user_fmlhhx thank you for using the Community Forums page to reach out to us today. Being without my favorite sports teams would be a bummer, so I understand where you are coming from after the recent change of teams being covered on the new Chicago Sports Network. Hopefully we are able to get this channel added in the future for customers in the area, but in the meantime I would be happy to look into assisting you with package options to help address your billing related concerns. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

0

XUser-ML

New Poster

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5 Messages

11 days ago

Actively looking to replace XFinity TV for just this reason.  Shame as I love the rest of XFinity TV.

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0

Nonmatt

Visitor

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1 Message

7 days ago

With CHSN's new direct-to-consumer platform available for $30/month shouldn't I be getting more than $8.95 off my bill?

JK. Since all of these teams are currently terrible, I'm fine with letting the cable company make these teams sit and spin, since that's what those teams are asking the fans to do right now with their "quality" product.  Want me to complain to Xfinity?  Stop putting out a garbage product.  Then I'll be interested in paying to watch games one way or another.

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