Visitor
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11 Messages
chsn
Xfinity is just [Edited: Language] that the 3 teams chose not to renew with NBC SN and forced them to shut it down. When enough customers dump them, they will finally get it. P.S. Still waiting for my price decrease for NBCSN being shut down.
XfinitySara
Official Employee
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1.3K Messages
1 month ago
Hello, @user_6e22c5! Thank you for taking the time to provide this feedback. And while we wouldn't necessarily credit or reduce monthly charges due to channel changes, you're always welcome to review other plan options with us in the meantime! Have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first) or simply log in to My Account and you can manage your services that way!
We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
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