Comcast help

Also, sometimes it rewinds to the beginning of the recording.

Hello, @Chellejohn! Thanks for taking the time to visit our Xfinity Community Forum with your fast forwarding concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! I've read of issues similar to yours in the past, though I'm not finding any active or known reports on our end at this time. Not to worry! Our Digital Care Team is awesome to work with because we'll do whatever we can to review and resolve things quickly. To start, have you recently reviewed these Smart resume for fast-forwarding commercial breaks in select DVR recordings FAQs? I just want to make sure that you know the details around how this feature should work and on which programs. Please let me know if anything stands out to you such as a particular description that doesn't fit due to the concerns you've had recently, and we'll remain here to see what else can be done to resolve this! Thank you very much for your time on this :)