complaint

eventhough I have Disney+ for free I am unable to because Disney wants me to sign up for payment plan. calling xfinity/omcast customer service is use less . I talked to few agents with no resolution..

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XfinityFrank

Official Employee

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2.6K Messages

6 days ago

Hi there, @user_3am2o2. Thanks for reaching out to us here on the Community Forum and sorry to hear you're having trouble. Have you attempted to activate Disney + through our site here: https://www.xfinity.com/yoursubscriptions at all since this has occurred?

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user_3am2o2

Visitor

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3 Messages

@XfinityFrank I did it before it did..it's said it was was active but it didn't let me have access..I asked for them to get some one above the 1st tier of customer service..they never called back.

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6 days ago

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XfinityVianney

Official Employee

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2.9K Messages

user_3am2o2, Got it. I understand you already attempted activation, and when you visit https://www.xfinity.com/yoursubscriptions is shows the service is active. However, you aren't able to access the content. Is that correct? To confirm, did you also follow the activation steps here: https://www.xfinity.com/support/articles/disney-plus-hulu after getting the confirmation email?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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user_3am2o2

Visitor

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3 Messages

I know it's active but problem not solved. It still want to select a plan that wants payment..

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17 hours ago

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user_3am2o2

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XfinityFrank

user_3am2o2

XfinityVianney

user_3am2o2

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