jl747's profile

Contributor

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342 Messages

Friday, December 27th, 2024 9:17 AM

CoziTV program and schedule (Solved so far)

When looking at the schedule for CoziTV (Channel 341) it says Example (3 AM Chicago) Highway to Heaven but the on air program is Bob Hearts Abishola.

Even the CoziTV online web site says Highway to Heaven.

Not sure if there something wrong in the feed from Comcast to customer or is it from CoziTV to Comcast.

Schedule never matches on air program.

Does anyone else see this?

Official Employee

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1.7K Messages

20 days ago

 

jl747, hello and thank you for reaching out via our Xfinity Community Forums. I understand how frustrating it can be when the program guide doesn't match what's actually airing on TV. I apologize for the inconvenience you're experiencing with the CoziTV schedule on Channel 341.

There are a few reasons why this might be happening:

  • Schedule Updates:

    • Sometimes, networks like CoziTV make last-minute changes to their programming schedules.
    • Our electronic program guide (EPG) may take some time to update with these changes.
  • Technical Issues:

    • Occasionally, there can be minor technical glitches in the signal transmission or within our local network that could cause temporary disruptions or unexpected program substitutions.

I'd recommend checking the CoziTV website again to see if they've updated their schedule. You can also try refreshing your TV guide as it may take some time to update with the latest information. If the issue persists, please don't hesitate to contact us again. We're here to help and can investigate any potential technical issues on our end. We appreciate your patience and understanding. We're always working to improve the accuracy of our program guide and provide you with the best possible viewing experience.

 

Contributor

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342 Messages

I did contact CoziTV.
It does look like they fixed their programming problem. So far.

Official Employee

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3K Messages

@jl747 Thank you for confirming that the guide reflecting incorrect programming has been resolved! We truly appreciate the update as well as your time in reaching out to us. I hope you have a wonderful week and a Happy New Year!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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