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thebw
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Tuesday, August 20th, 2024 9:51 PM

CSPAN in High Definition

I have Ultimate TV package, supposedly 185+ cable channels.  However I am unable to get CSPANHD (channel 1228 Santa Cruz CA). - screen says channel temporarily unavailable, contact your provider.

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2 months ago

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XfinityGabby

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5 months ago

Hello, @thebw. Are there any troubleshooting steps you've attempted to possibly resolve the issue?

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thebw

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H Gabby:  Not yet.  What do you recommend?

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5 months ago

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XfinityGabby

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@thebw, can you please attempt rebooting your box? You can also easily troubleshoot through our awesome Xfinity app as well.

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5 months ago

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thebw

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I did that, but it wasn't helpful.  Also I am a TIVO user, and the error code d261 please contact your provider is a TIVO error code.

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5 months ago

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XfinityOrlandoM

Official Employee

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Since we have you in our private chat let's continue the conversation there so we can live deeper into your account

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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yuterald

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What came from this? I have the same code but for a different channel. I get CSPAN HD with no problems so it doesn't make sense that I can see the channel this customer has a problem with so it can't be an "IP" problem as I've read in other posts/forums.

So, again, all the chatter I've read that this occurs for IP stations that TiVo wont' support isn't feasible else we'd all have the same problems with the same stations.

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2 months ago

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