2 Messages
Delay in TV Programs.
There is a 45 to 50 second delay viewing programs using my cable boxes. Instead of a program starting say at 8:00 PM, it starts at 8:00:50 PM. The delay also shows up using the auto resumed on recorded programs. This delay is not presenting when viewing programs using the Xfinity Stream app. I have restarted and refreshed my cable boxes, and the delay is still present. I understand why there might be a delay with live sports programs but not with the regular broadcasts.
ThatDonGuy
Problem Solver
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808 Messages
4 months ago
I am pretty sure the delay has something to do with the buffering (that, among other things, lets you "rewind" the current channel up to an hour). There is nothing you can do about it; it is a problem we all have.
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CC_Tony
Retired Employee
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1.4K Messages
4 months ago
@user_nyocnh, thank you for your post on our forums! There are a lot of factors that contribute to broadcasting delays. One of them is a delay to catch profanity on live TV. Another factor is HD compression and decompression. All of these factors can cause delays on channels as well as differences between different regions and channels. There is no way to completely eliminate it. You can try doing a box refresh by saying "system refresh" into your voice remote. You can also press "A" and arrow to the right to find the system refresh option.
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user_283cuu
2 Messages
8 days ago
I have the same problem, tried the same solutions. It's ridiculous, especially for what we pay each month. It isn't just sports, it's live events. I have a Smart TV, but my phone streams the same apps, & doesn't have a delay.
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user_g3o1mp
1 Message
1 day ago
This issue is happening with me. It is insane.
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