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tzr916
20th Anniversary celebration
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194 Messages

Thursday, June 12th, 2025 5:05 PM

Diamond/Platinum Members would rather have Peacock Premium Plus than the $1 Movie

Currently Diamond/Platinum members get Peacock Premium, which is a $7.99/mo value. The current policy for us to upgrade from premium to plus is to abandon our Peacock Premium "reward" and just go sign up for plus at full price! We also get a $1 Movie reward, which is a $4.99/mo value. Coincidentally, if you look at the yearly Peacock Plans, the difference between Premium vs Plus is actually $5, which is exactly the same as the movie "reward".

I would much rather they let us abandon our $1 Movie per month, to give us Premium Plus!

https://www.xfinity.com/support/articles/peacock-premium-offers

https://www.peacocktv.com/plans/all-monthly

BTW, I already DM'ed with Xfinity Support. They started the conversation with "Thanks for being a loyal customer for 24 years....." then went on to say, "sorry you'll need to sign up at full price...". To which I said, "Nope, let me know when you can give a 24 year loyal customer a break".

Question

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Updated 

16 days ago

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XfinityGabriel

Official Employee

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2.4K Messages

17 days ago

 

tzr916, Hi there! Thanks for taking the time to contact XFINITY. As a fan of Peacock myself, I can understand the importance of being able to enjoy that Peacock Premium Plus subscription conveniently. Your loyalty means the world to us. Over social media, our team of experts will do everything to make sure you are satisfied as your experience is our number one product. What I can do from here is take a few moments to review the account to ensure we provide you with the best promotions available that meet your needs. Would this be okay with you?

 

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tzr916

Contributor

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194 Messages

Yes, that would be ok. Thank you

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17 days ago

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XfinityGabriel

Official Employee

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2.4K Messages

 

tzr916, It is my pleasure to be of service. To further assist, please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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17 days ago

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tzr916

Contributor

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194 Messages

16 days ago

Well two days of DM chatting and there is no resolution. Final word, you have to abandon the rewards and go sign up at full price. Just makes zero sense because Peacock is owned and operated by Comcast!

(edited)

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