You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
Hi there @user_7ewx7x! Thanks so much for taking the time to reach out to Xfinity Support! We're so glad to hear from you and want to assist in any way that we can. How can we be of assistance? You are always more than welcome to shoot us a private message whenever you need.
To send a "direct message" / "private message" message to Xfinity Support:
BruceW
Gold Problem Solver
•
26.6K Messages
1 month ago
You are encouraged to first post a description of your question or problem in the appropriate Forum topic section without including any personal information. If personal information is needed you'll be asked to provide it in a private Direct Message.
Using Direct Messaging before you have been asked to do so is considered a violation of the Forum Acceptable Use Policy. See https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236 and https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityArmand
Official Employee
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2.3K Messages
1 month ago
Hi there @user_7ewx7x! Thanks so much for taking the time to reach out to Xfinity Support! We're so glad to hear from you and want to assist in any way that we can. How can we be of assistance? You are always more than welcome to shoot us a private message whenever you need.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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