Disney plus Error Code 83

Hello, 

I am attempting to access Disney plus.  I have not had any problem until 2 days ago.

I am able to login and get to the front page of Disney plus and search and select a video.  However, when I select a video and start to play, Disney plus responds with Error Code 83

Disney+ Error Code 83 is a connection or device compatibility issue meaning the app cannot authenticate your device or play protected content (DRM). To fix it, restart your app and device, ensure you are using a supported, updated device, disable any active VPNs, and check your Wi-Fi connection.

I have restarted the TV box and the Internet Gateway and verified the TV box is compatible (XC1v4-A)

I have connected to Disney plus and view a selected video on the computer.

Everything seems to be correct, except the error continues for the past 2 days.

What else can I do?