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user_5aa90f
1st Topic

Visitor

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3 Messages

10/16/2024 3:38 PM

Closed

Dispute MLB charges

After realizing that the MLB app wasn't going to televise my local baseball team, I requested credit.  I had only paid for 1 month when I called to cancel MLB and they stopped it the day I called.  I was told that they would have to charge me for the full season ($139.99) and would then give me a credit for the full amount.  I have been given 2 different ECM numbers for the processing of the credit and called to check on it numerous times.  The Xfinity representatives continue to tell me that it is in process.  I have even received a text message indicating that it is in process.  This has been going on since early June.  I need advice on how to file a dispute to recover the $139.99.

Also, it has become impossible to reach an agent on the phone.  If anyone knows how to reach a person for assistance, please advise.

Question

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Updated 

2 years ago

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XfinityMarcus

Official Employee

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2.4K Messages

2 years ago

user_5aa90f thank you for using the Xfinity Community Forums page to reach out today. Billing charges are always important to get right, especially ones associated with a charge that we thought was removed. Please send us a direct message with your full name and complete service address to take a closer look at your billing together. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

4

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user_5aa90f

Visitor

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3 Messages

I replied 9 days ago and provided the needed information.  Please review everything I have sent and let me know the status of the requested credit.  Thank you.

2 years ago

0

XfinityBenjaminM

Official Employee

 • 

3.3K Messages

 

user_5aa90f We replied to your DM and unfortunately did not hear back from you. Can you please double-check that for us?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

0

user_5aa90f

Visitor

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3 Messages

No, I have not received credit.  Please review the messages I have sent and let me know if you need anything else.  It would be helpful if you could email me because I can't check on this every day.  Thank you. [Edited: "Personal Information"]

(edited)

2 years ago

0

XfinityRichard

Official Employee

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3.7K Messages

Hi there, @user_5aa90f ! I'll be more than happy to check in on your credit. Since it's been a while since we last chatted.  Can you please DM me your first and last name, along with your full-service address so that I can assist you further and get you taken care of.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

0

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