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Shadowcat86
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Thursday, January 22nd, 2026 3:40 PM

Don't see free Peacock Premium offer on my Xfinity Membership benefits page (Diamond status)

I received an email this morning about the new Xfinity membership program and saw that my Diamond status includes a free Peacock Premium subscription. I logged into my account and don't see this offer on my membership benefit page. How do I claim this?

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1 day ago

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Accepted Solution

XfinityRichard

Official Employee

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2.9K Messages

10 days ago

Hi there, @Shadowcat86 Thank you for taking the time to reach out. I do apologize for the inconvenience you are experiencing trying to redeem the free Peacock rewards offer. Since it's been a few days since you last posted, were you able to get assistance?-Richard

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Shadowcat86

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3 Messages

No, I was not. The chatbot is not helpful at all. Is there another way to get support?

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10 days ago

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XfinityRichard

Official Employee

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2.9K Messages

I do apologize, @Shadowcat86 for the inconvenience. To redeem your Diamond reward for free Peacock Premium, log in to your Xfinity Rewards account, select the "Get Peacock Premium at no extra cost" reward, and click "Get This Reward" to initiate activation. You must use the primary Xfinity ID and will receive an email to activate the service, typically within a few hours.-Richard

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10 days ago

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Shadowcat86

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The offer for free Peacock Premium finally showed up on my benefits page and I was able to claim it and activate Peacock. Thank you!

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4 days ago

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XfinityOrlandoM

Official Employee

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3K Messages

@Shadowcat86

Awesome I'm glad you were able to get it working and be able to join the streaming service for Peacock

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 days ago

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user_x11bt5

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3 Messages

12 days ago

Ditto! Same for me. Tried following this article:

https://www.xfinity.com/support/articles/peacock-premium-offers


And the option to do that is missing from my account

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XfinityRaul

Official Employee

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2.5K Messages

@user_x11bt5 Thanks for sharing. Let's try to figure this out together. Please visit this link https://www.xfinity.com/activate-peacock and log in with your primary Xfinity ID and password.

An Activate Now button at the top of your account if the Peacock Premium offer isn’t activated.

 

Follow the prompts you'll be redirected to the Peacock website to finish activation.

If you receive an invalid username or password message, go ahead and change the password for their Peacock account. Once complete, please revisit xfinity.com/activate-peacock and select the Activate Now button again to confirm your email address and password for Peacock.

 

You should receive a message saying the Peacock account is already active. If you do, please visit this link and log in https://www.peacocktv.com/. Please let me know if this works or not. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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user_x11bt5

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3 Messages

As per your article, that is a different workflow. No wander it ends up in this:

We’re sorry, your account isn’t eligible for this Peacock offer

View your current TV & Streaming plan to see available offers, or visit Help and Support for more details.

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11 days ago

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XfinityRaul

Official Employee

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2.5K Messages

Thanks for trying, @user_x11bt5. I'd like to take a closer look at your account. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 days ago

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user_qjgy2y

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I have the same issue I get the you aren’t eligible screen but am diamond status - 

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11 days ago

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user_x3gn65

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I also have the same issue where it says I am not eligible, despite being a Platinum member. I am also not able to see "the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section."

@XfinityRaul please advise on next steps. 

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10 days ago

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