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user_e70fb9
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2 Messages

Monday, January 27th, 2025 8:02 PM

DVR recording issues (AKA whack a mole)

Help!

We record Jeopardy Monday thru Friday on WLSD1 in Chicago.  About 2 weeks ago, two to four Jeopardy episodes started to record fro the Game Show Network (GSN). Yes, we deleted the original scheduled recordings, redid it to make sure it was recording on WLSD1 only, and have tried to delete GSN upcoming recordings but they keep popping back up, like whack a mole! 

Help!

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Updated 

4 days ago

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XfinityAldrik

Official Employee

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2.2K Messages

5 months ago

Thank you for reaching out to us @user_e70fb9! This article here has step-by-step instructions showing a screenshot of an option to select specific channels Based on what you mentioned, you deleted the previous series recordings and then set up a new one that should only be recording on WLSD1.

 

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support:


Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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user_e70fb9

Visitor

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2 Messages

This is resolved! It is no longer happening. Thank you.

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5 months ago

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DB1385

New Poster

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6 Messages

@XfinityAldrik​ I am having EXACTLY the same problem. Your article is extraordinarily basic. I record more than a dozen shows and have been recording Jeopardy for more than a year. We only recently started having problems in the last 2 months or so. Just a couple of days ago we finally caught up and deleted the old series recording. We created a new one and specified that we wanted to record just at this time. It didn't matter. It still recorded stuff from ABC and from the Game Show Network, and not just Jeopardy, but also sometimes Press Your Luck or Wheel of Fortune (though not in the past two days). 

I will follow your instructions and send a direct message. 

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6 days ago

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XfinityMartyR

Official Employee

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2.3K Messages

Thanks for reaching out, DB1385! It has been reported recordings of Jeopardy are changing from local broadcaster to Gameshow network, even when customer selects to only record from local channel. Our engineering team is working on this concern, and we are following an open ticket for this issue. We hope to have it resolved soon! 

 

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4 days ago

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