DVR

During DVR playback, it always freezes and then asks me if I want to delete the program. Sometimes I get a message saying Xfinity is experiencing issues and working to resolve those issues. I did call Xfinity once and they didn't find the cause. Since calling Xfinity is an absolute nightmare, does anyone know what is actually causing this and how to fix this issue?

Responses

XfinityRaf

Official Employee

•

1K Messages

1 month ago

Good morning @user_ph9w1i. Thanks for reporting your DVR playback issues. Have you completed any troubleshooting steps on your DVR?

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user_ph9w1i

Visitor

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2 Messages

Yes, it didn't work. Thank you.

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1 month ago

0

XfinityAdrienne

Official Employee

•

1.3K Messages

Thank you so much for sharing those with us, @user_ph9w1i! We would be happy to further troubleshoot with you. Can you please send us a DM?

Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

0

Channels and Programming

user_ph9w1i

DVR

XfinityRaf

user_ph9w1i

XfinityAdrienne

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