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blukens
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32 Messages

Thursday, April 16th, 2026 9:21 PM

Error code XRE 03059

Started after they did a repair locally, MSNews and HBO HD, can't connect, other channels ok.

Tech support unable to comprehend the issue.

All three boxes, cables tight, plugged in, all the stupid stuff done.

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10 days ago

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XfinityVictor

Official Employee

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2.2K Messages

10 days ago

 

blukens Hello, are you still getting the XRE error code?

 

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blukens

Contributor

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32 Messages

The coax boxes replaced, all wireless now. Customer service should ask if the box3s are coax or wireless, I wasted hours with incompetence. 

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10 days ago

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XfinityVictor

Official Employee

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2.2K Messages

 

blukens Is everything working up to par?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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blukens

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32 Messages

No, cant ff through commercials on nbc

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10 days ago

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XfinityJeffB

Official Employee

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314 Messages

We're going to have to do some deeper troubleshooting here. To do that, we will need some info best kept private.

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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10 days ago

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