Espn channels glitching

For months now, the ESPN channels glitch while all other channels work fine. Any feedback/resolutions??

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XfinityJosephA

Official Employee

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2.5K Messages

5 months ago

user_j7h4ai how are you watching ESPN? Are you using the Xfinity Stream app or a cable box?

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user_j7h4ai

Visitor

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2 Messages

@XfinityJosephA I have the cable box

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5 months ago

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XfinityKassie

Official Employee

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2.8K Messages

user_j7h4ai Thank you for this detail, it helps a ton! May I ask if there are any troubleshooting steps you have tried such as power cycling the box, or using the Xfinity App for system refresh?

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5 months ago

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user_edxqm3

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1 Message

How do you do a system refresh on the app? Cant find it

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17 days ago

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XfinityDemitrius

Official Employee

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3.1K Messages

Hey @user_edxqm3, Thank you for visiting our official Xfinity Forums Community support page. You can learn how to submit a "System Refresh" by visiting our 'X1 System Refresh feature overview' support page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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15 days ago

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Channels and Programming

user_j7h4ai

Espn channels glitching

XfinityJosephA

user_j7h4ai

XfinityKassie

user_edxqm3

XfinityDemitrius

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