Hi there...we have unplugged and replugged all cords from the box. We have also restarted the box. None of these had any impact. It is only happening on the primary device. Thank you.

@user_t5qnju, Thank you for that update, I appreciate it! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Thank you...I sent a direct message on 9/20. Please let me know if I need to start a new one.

ok will do - thanks!

Hello @user_gnvtb8, Thanks so much for taking a moment out of your day to leave a comment on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

Hey there, @user_gskrjw. What troubleshooting steps have you performed from your end? Are you noticing the issue on both the X1 cable box and the Xfinity Stream app? 

Xfinity,

Instead of asking users to waste their time troubleshooting this issue why doesnt Xfinity troubleshoot thier network ?  Getting sick of experiencing this problem. It's been happening for couple months now for me most recently all day yesterday during the ESPN / ABC college football games. To me it apprears to be a bandwidth problem as it only occurs during heavily watched games. Anyway getting real close to dropping this service as sending technicians out to my house is futile "signals are good."

@user_6ouyig Thank you for taking the time to reach out to us here on our Xfinity Forums. I definitely understand where you are coming from. When we work with our customers to troubleshoot concerns, such as the one with ESPN, it allows us to get tickets opened. When we open the tickets it provides examples of the issue occurring to our engineer teams that can work to find a resolution. The best time to troubleshoot is ideally when the issue is occurring. Can you tell me what type of troubleshooting steps you've taken and if this is happening on all boxes or just one?

I've taken ALL the steps Xfinity has on their "troubleshooting" sheet several times. Tech has been out twice. Anyway all a waste of time. Why does Xfinity think this issue is on the user end ? It's ONE Channel (ESPN) and its at peak times for me. It's against my main Box and I'm not willing to watch / troubleshoot in another room because I believe the issue is before my house. Xfinity needs to come clean regarding this problem with ESPN buffering / glitching as there are several chats out there on social media regarding this specific issue. I know Xfinity is so sorry but customers need better service or they will find it elsewhere. Thanks anyway at this point there is nothing Xfinity can do to help my situation.    

We appreciate you providing those additional details, and we will pass along your feedback about ESPN. Let us know if there is anything else we can do. 

Thank you for reaching out to us @user_6fx73e! We’d love to take a further look! Have you noticed if this issue happens during commercial breaks on this channel? Does it happen during all programs or only live events?

Hello user_8nr7u7 is this issue happening when watching the ESPN family of channels, or while using ESPN+? And is this constant or only during the MNF broadcast? 

Hey @user_wotoky, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the picture quality issues with the Xfinity Video service. I would be more than happy to offer my assistance looking into this further for you.

With the intermittent issues you're receiving with the Xfinity Video services, are you experiencing issues with only Live TV or also other services such as applications, OnDemand, and streaming? Do you experience any slowness with button presses on the remote to correspond on the television? 
 
Some great things to check for issues like this are the following: 
 
-> Check the coax cable going to the back of your set-top box to ensure there's a tight connection. Loose connections can cause signal loss or introduce noise into the line.
 
-> Check the connections of the coax cable to any splitters within your home. Like at the back of your box, loose connections here can cause signal loss or introduce noise into the line.
 
-> Check the coax cable to ensure it is in good quality such as no hard bends, kinks, bite marks, or cuts that could interfere with signal reaching the set-top box.
 
Please give these items a check and let us know if anything happened to be loose, not connected properly, or if you had to fix the cable line. 

We’re having the problem too. ESPN only. 

@user_jzpnd3 We are sorry you are also having trouble with ESPN. If you haven't already, please try the suggested troubleshooting steps here. If it doesn't help, and since this is a 4-month-old thread, we ask you to please find the best board to author your question or concern, and post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.