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user_vmxw00
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Thursday, October 24th, 2024 1:00 PM

FanDuel formerly Ballys

I have been waiting for the Grizzlies season opener and then last night I couldn’t even watch it. FanDuel channel was cutting out and pixelating. Then the screen would go black and say trying to connect. I pay for this channel just to watch the Grizzlies and can’t do that. All other games and shows are fine on this channel. Only Grizzlies games messed up. What is going on??

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Updated 

25 days ago

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user_7kr849

1 Message

28 days ago

We couldn't get the.Pacer game either.as promised.  Any answers would be appreciated. 

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user_bm4112

Visitor

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4 Messages

28 days ago

It was unwatchable.  Commercial Apoeal had a blurb article saying they were working on it.  This was an issue late last season as well.  I believe the broadcast signal strength is too low, but what do I know.  

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user_bm4112

Visitor

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4 Messages

27 days ago

Same problem tonight.  News articles saying they are working to fix it on Wednesday.  Need more than two days, it seems.  

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glennbob

Contributor

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312 Messages

@user_bm4112​ Same here. Totally unacceptable! All other programs are fine. Even does it on the Xfinity Stream app.

(edited)

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27 days ago

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user_naim1g

1 Message

27 days ago

Bally channels were free of charge

then Comcast replaced them with fanduel paid channel.

I’m even no clue how to add them to my package and how much it’s going to cost me 

robbery in progress 

1

XfinityVictor

Official Employee

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889 Messages

 

user_naim1g Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

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XfinityKassie

Official Employee

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1.3K Messages

26 days ago

 

user_vmxw00 Good morning! Thank you for reaching out to our Community Forums Team, and bringing your experience to our attention. It can definitely be frustrating when you can't watch your favorite team. I'm happy to help you get this ironed out. Before we begin, are there any there any troubleshooting steps you already tried? This way I have an idea on where to pick up at, and not have repeat the same steps.

 

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glennbob

Contributor

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312 Messages

@XfinityKassie​ Thanks for your help!

Yes I have verified the following:

1. It occurs on all my TVs

2. It occurs on the Xfinity Stream app too

3. It only occurs on channel 831 (FanDuel)

4. It only occurs during the Memphis Grizzlies broadcast

5. In addition I have searched this forum and have found others reporting the same exact issue

Clearly, the problem is NOT on my end. Watch the Stream app tonight at 7 pm Central channel 831 (Fanduel) and see for yourself!

Thanks again for your help.

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26 days ago

0

glennbob

Contributor

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312 Messages

Problem seems to be fixed! Amazing that I have not been home yet the issue has been fixed! So sorry it was not on my end!

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25 days ago

0

XfinityAlfonso

Official Employee

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1.2K Messages

We're glad to hear the channel is working for you again! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

0

Andyr1

Gold Problem Solver

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7.9K Messages

25 days ago

Can't find the story, but I had read that it wasn't just Comcast. It affected multiple TV services.

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user_bm4112

Visitor

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4 Messages

25 days ago

Broadcast was clean last night.  I’ll wait to see the next game to declare it fixed.  

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