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user_18a952
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Thursday, November 7th, 2024 9:20 PM

FanDuel not carrying Tampa Bay area sports in the Fort Myers market

FanDuel is not carrying Tampa Bay area sports in the Fort Myers market as they did when it was Bally. There has been no explanation or discount for the loss of an expected channel. Trying to get answers via text/chat(robo or live), or phone (robo or live) is tame consuming, frustrating, and useless. 

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7 days ago

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user_18a952

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13 days ago

I'm new to this forum, but I thought someone from Comcast/Xfinity would be following-up with an explanation since I'm sure there are many others who have been short-changed and taken by surprise by this move. When looking into FanDuel for an answer I found there to be nothing about the TV part of their business, only betting/gambling, which is even more disturbing. Can anyone provide insight into contacting FanDuel's TV business?  

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XfinityShawn

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user_18a952 This would be out of our control as FanDuel is a network provider that just provide customer's to watch. What they decide to air is in their control, and we wouldn't have any say in that. I would recommend to reach out to them for any further information. 

 

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12 days ago

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user_18a952

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Really? That's the justification for removing a whole region's sports coverage? By the way, can you provide me with a way to reach FanDuel for anything other than gambling/betting? I searched online and visited their website(s) and found little to nothing about their TV business. But they sure make it easy to bet if that's all I wanted to do. A contact would be appreciated.

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9 days ago

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XfinitySara

Official Employee

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1.3K Messages

I definitely appreciate your concerns, @user_18a952. And I want to thank you for reaching out on our Xfinity Community Forum for additional assistance. We're awesome to work with, and I'm happy to do whatever I can to help :) I was able to locate their support page, here, and it looks like you can chat with their team by selecting one of the platform icons in the lower right corner. Please let us know if this helps! Not only for the sake of our community, and anyone else with similar questions, but also so that our team can step in and provide assistance whenever possible. Thanks for your time on this! I hope you're able to confirm what you need to by contacting their support directly.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

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user_18a952

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Thanks. I'll try the FanDuel chat, but until I do I don’t want to close this discussion. 

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7 days ago

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XfinityChelseaB

Official Employee

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1.2K Messages

@user_18a952, Understandable and we can totally keep the thread open. When would be a good time to follow up?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

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