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user_olacco
1st Topic

Visitor

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3 Messages

Saturday, July 26th, 2025

Fox News channel

Please fix pixelation / poor signal quality affecting only the Fox News channel. Very annoying. 

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Updated 

11 hours ago

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XfinityAbby

Official Employee

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440 Messages

13 days ago

Hello @user_olacco. Thank you for reaching out on our Community Forum. Is the pixelation happening at specific times? When this does happen have you attempted to reset the TV box? 

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user_olacco

Visitor

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3 Messages

Mainly happens evenings during prime time. Not so much during the day or late night. Makes no sense to me. Only noticed signal denigration on one channel. 

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11 days ago

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XfinityAlyssaA

Official Employee

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2.1K Messages

Thank you for confirming that @user_olacco, we appreciate it. Have you tried restarting your cable box yet? 

 

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11 days ago

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user_olacco

Visitor

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3 Messages

Yes. Reset box and installed new hdmi cable. May be nearby 5g cell tower or weak satellite signal to local xfinity. Strange that is only one channel and mainly early evening. 

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2 days ago

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XfinityMartyR

Official Employee

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2.5K Messages

 

user_olacco I would recommend using the Xfinity app to help identify any issues in your area for that one channel. 
 
Open the Xfinity app.
Tap the Services tab.
Tap Troubleshoot TV issues.
Tap the applicable option to start troubleshooting.
 
Let us know how it goes. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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11 hours ago

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