HI there, user_1889cb! Thanks for reaching out for assistance with the channel! We are happy to help! Are you seeing a certain error message, error code, or certain color of screen when you try to tune to the channel?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs.
XfinityRay
Official Employee
•
2.2K Messages
3 months ago
HI there, user_1889cb! Thanks for reaching out for assistance with the channel! We are happy to help! Are you seeing a certain error message, error code, or certain color of screen when you try to tune to the channel?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs.
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