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L1ngus's profile
L1ngus
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Engaged

Contributor

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300 Messages

Wednesday, June 17th, 2026 10:29 PM

Free to me

Why are there channels listed under Free to Me that I used to be able to watch, still listed, but I can no longer can watch?

Question

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Updated 

9 days ago

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XfinityAmandaB

Official Employee

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3.3K Messages

1 month ago

 

L1ngus Thank you for reaching out for help with the Free to me filters, providing shows/channels you do not have access to. That is a great question. I know some free-to-me options may be available on more than one platform, and only 1 of them provides the free viewing options. If you could provide some more details, like the show you are looking for or the channel you are still seeing, that would be a great help. Also, have you made any recent changes to your account that may have changed the lineup options for your account? 

 

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L1ngus

Contributor

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300 Messages

I've had enough of this nonsense. I want to file a formal complaint. Where is that possible?

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11 days ago

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XfinityPeterH

Official Employee

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2.9K Messages

 

L1ngus our team is happy to take your feedback as it it helpful to find out our our family is feeling. Please feel free to send us a DM with your full name and address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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9 days ago

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L1ngus

Contributor

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300 Messages

@XfinityPeterH​ I'm not interested in your nonsense. None of it is ever helpful. All you do is stall and nothing is ever resolved. I want access to whatever mechanism allows me to file a formal complaint.

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9 days ago

0

XfinityPeterH

Official Employee

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2.9K Messages

L1ngus I hear you. If you'd like to move forward with a formal complaint, we'd be happy to help get that submitted. Since we can't discuss account-specific information publicly, please send us a Direct Message and we'll work with you on the next steps.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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9 days ago

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L1ngus

Contributor

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300 Messages

You are a joke. I am done with Direct Messages to Customer Support. That gets me nowhere.

I want access to someone higher up the food chain.

NOW!

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9 days ago

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user_tb4x62

Visitor

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2 Messages

14 days ago

When in INFINITY>SEARCH, I typed in two separate series: White Lotus, then Rooster.  Each indicated the video series was "FREE TO ME".

Today I see a bill due August 1st, 2026 for $33+.  WHY?  What's your story?

Regards [Edited - Personal Information]

(edited)

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XfinityAbel

Official Employee

 • 

451 Messages

Thanks for taking time to post on our Xfinity Community Forums page, @user_tb4x62. The Free To Me section often provides access to certain titles for a select amount of time. Were you able to check your billing statement online to see what the charges were related to?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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12 days ago

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user_tb4x62

Visitor

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2 Messages

The question is:  Why can't Xfinity be upfront about charging for a freebie? 

I understand the concept: FREE IF YOU SIGN UP FOR A TRIAL.  But this was never the case. 

I did end up calling Xfinity Billing and talking with Drei about this bill.

Explanation: When in Xfinity>SEARCH>(under FILTERS) Free TO ME  I selected ROOSTER ES1EP1.

Found out today I billed for a FREE TO ME.

So, like a lot of other freebies, what it really means is pay first, then you get it for free!

Xfinity never asked or said there was a fee to play.

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11 days ago

0

XfinityAbel

Official Employee

 • 

451 Messages

@user_tb4x62, this one is an odd one, and I understand where you're coming from. Typically, if you were making a purchase or going to be billed for something you would be prompted to agree to the charges during the process. I'd like to do everything I can help provide resolution on this. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

 

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here,

 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

11 days ago

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