Lodgeatlewes's profile

Visitor

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5 Messages

09/16/2026 11:09 PM

Guide problems

Shows are sometimes marked new when they are actually reruns. This causes useless recordings wasting dvr space. Please fix this.

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Official Employee

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4.3K Messages

1 day ago

Hi, @Lodgeatlewes! We appreciate your feedback about the DVR recordings. The DVR will record based on the TV listings the networks provide to us. If they mark the show as new when it isn't, the DVR will record it as new. I understand that can cause some confusion and also take up space as you brought up. Are you noticing this on certain shows or networks? 

Visitor

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5 Messages

Worst offender is Chicago PD.

Official Employee

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670 Messages

For your area, do you know on what station (call letters) or channel number that appears on? 

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Visitor

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5 Messages

All of these errors are WRDE  in Delaware. Law and Order is also listed is “new episode” even though it’s being recorded in the middle of the night.

Official Employee

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1K Messages

Thanks for providing that additional info, Lodgeatlewes! From what I can find, it looks like that would be CoastTV, is that correct? How long have you been noticing these issues?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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5 Messages

Yes coast TV

this has been happening several months

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