New Poster
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2 Messages
help with peacock subscription
I am a diamond rewards member. I received a peacock subscription as one of my rewards. When i recently changed my internet speed, i lost access to peacock. Please help to reinstate my access to peacock that i received as a diamond level reward.
XfinityNatalie
Official Employee
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520 Messages
1 day ago
Hey there, biggym! Thanks for reaching out to our XFINITY Community forum with your Peacock subscription concerns. I know how important it is to ensure you do not miss out on your favorite shows and movies from Peacock as you were enjoying from before. Rest assured, you have reached the right place for assistance!
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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