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Dennis329
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3 Messages

Thursday, October 3rd, 2024 10:20 PM

How come I have to subscribe to MeTV , 10/3/2024 it was part on my package yesterday!

I have the upgraded package with all the regular stations (no movies) I had MeTV yesterday now it says I need a subscription to up grade but there is no other upgrade?

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29 days ago

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XfinityMarcos

Official Employee

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1.9K Messages

2 months ago

Hey there Dennis329, thank you for reaching out and letting us know about your MeTV issues. I'm happy to hear you have access again, that's always the main concern. It may be hard to determine what that cause was since the issue is resolved now. Were you getting an error code or error message on screen? 

 

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Dennis329

Visitor

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3 Messages

@XfinityMarcos​ 

No error code just a message that said I had to subscribe if I wanted to watch, It said to go to Xfinity.com and upgrade my stations but I already have that.

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2 months ago

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XfinityMarcos

Official Employee

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1.9K Messages

 

Dennis329, understood, we did have similar reports pop up over the last few days. Was this impacting all channels or specific to MeTV? The best step to resolving the related issue was either restarting your TV box or completing a system refresh. 

 

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2 months ago

0

user_vh66mb

3 Messages

@Dennis329​ 

same issue with us. Second time in less than a month.

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1 month ago

0

homey04

New Poster

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3 Messages

2 months ago

I have the same problem. Channel worked this morning and now it says it needs a subscription.

7

user_gg7ehe

1 Message

Us too. [Edited: "Language"] is going on Comcast?

(edited)

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2 months ago

user_zq73r7

1 Message

I am also having this problem, has anyone got a response or explanation from Xfinity?

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2 months ago

0

XfinityShawn

Official Employee

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1K Messages

 

homey04 Are you having this issue on the Xfinity Stream app or on the cable box/TV? 

 

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2 months ago

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XfinityMarcos

Official Employee

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1.9K Messages

Hey there user_gg7ehe, it's always annoying to go through any kind of service issue, especially when you're trying to relax and enjoy your favorite channels. Is MeTV the only network that is being impacted? 

 

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2 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

 

user_zq73r7 This has been a known issue that has since been resolved. Please let us know if you still have issues. 

 

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2 months ago

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dlag

Regular Visitor

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5 Messages

2 months ago

They just raised the rates again and now they are charging for ME tv???.

This is [Edited: "Language"]. 

(edited)

1

XfinityMarcus

Official Employee

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996 Messages

dlag thank you for using the Community Forums page, I understand the importance of saving on expenses. I would be more than happy to help you locate a new plan/package that fits your budgetary needs.

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2 months ago

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user_ejo24j

2 Messages

2 months ago

I'm having the same problem and I really like that channel. 

0

user_2f24ca

Visitor

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6 Messages

2 months ago

Argh.  Good to know I’m not alone on this.   Let’s go Xfinity … how about a response?   

1

XfinityMarcos

Official Employee

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1.9K Messages

Hey there user_2f24ca, we've had some success with a resolution, and I'd love to work with you more on this. Have you had a chance to test your access within the last 24hrs? 

 

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2 months ago

0

user_rhkqim

1 Message

2 months ago

I can’t get any regular channels!! What is happening? Refuse to spend more $!

1

XfinityMarcus

Official Employee

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996 Messages

user_rhkqim thank you for taking the time to reach out via Community Forums. I understand the importance of maintain access to your favorite video programming. Are you still unable to access your channels?

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2 months ago

0

user_01tygo

1 Message

2 months ago

This happen to me today with the FLIX channel. Still have MeTV.

1

0

XfinityAldrik

Official Employee

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1.7K Messages

Good evening @user_01tygo! We appreciate you for reaching out to us on our community forums! Our awesome engineers have informed our team restarting the box should resolve this issue within 15 minutes. Please:

  1. Press the A button on your remote control to access the Help menu.
  2. Press the OK button to select the Restart tile.
  3. Press the OK button again to select Restart.
  4. It may take a few moments for the TV Box to restart.

For more steps on restarting the equipment, we have this really handy article here! Please let us know if you are still experiencing issues after these steps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

0

user_ejo24j

2 Messages

2 months ago

I hope they get this figured out ASAP 

1

XfinityAldrik

Official Employee

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1.7K Messages

Thank you for reaching out to us @user_ejo24j! Our awesome engineers have informed our team restarting the box should resolve this issue within 15 minutes. Please:

  1. Press the A button on your remote control to access the Help menu.
  2. Press the OK button to select the Restart tile.
  3. Press the OK button again to select Restart.
  4. It may take a few moments for the TV Box to restart.

For more steps on restarting the equipment, we have this really handy article here! Please let us know if you are still experiencing issues after these steps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_bfzr5k

1 Message

2 months ago

Same for us...Just another slight of hand by this overpriced entertainment! Bets are it's the best programming to be viewed...the mainstream shows are [Edited: "Language"] on a good day!

(edited)

1

XfinityBillie

Official Employee

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2.8K Messages

@user_bfzr5k Thank you for taking the time to reach out to us here on our Xfinity Forums. We understand having channels suddenly go missing is frustrating and not at all the experience we want for out valued customers. I see that there has been a resolution and directions on how to resolve this shared by @XfinityAldrik. Have you already tried the following steps:

  1. Press the A button on your remote control to access the Help menu.
  2. Press the OK button to select the Restart tile.
  3. Press the OK button again to select Restart.
  4. It may take a few moments for the TV Box to restart.

For more steps on restarting the equipment, we have this really handy article here! Please let us know if you are still experiencing issues after these steps. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

MikeH1953

New Poster

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2 Messages

2 months ago

Same thing happening to me on Channel 1116 NewsNation

1

XfinityEmilyB

Official Employee

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1.7K Messages

@MikeH1953 Thank you for bringing this issue with channel 1116 to our attention. Our engineers were aware of an issue that has since been resolved. Are you noticing issues at this time? If you're using a cable box, please restart it. If you're using the Xfinity Stream app, please uninstall and reinstall it. 

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2 months ago

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user_40tjxs

3 Messages

2 months ago

WHCT-LD TV in Hartford, Connecticut is a free to view, over-the-air TV station, which carries MeTV on its main 35.1 digital channel, so why do we have to pay extra to watch a FREE to view broadcast station such as MeTV?? 

(edited)

0

0

user_kt8y94

1 Message

2 months ago

I had the same issue. I ran a system refresh on my main box and MeTV is back. 

2

user_39df87

Visitor

 • 

2 Messages

This worked for us as well. Requires unplugging the unit (AC) and plugging it back in. tnx

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2 months ago

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XfinityBillie

Official Employee

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2.8K Messages

@user_kt8y94 Thank you for taking the time to reach out here on our Xfinity Forums and provide the fix that worked for you with the subscription error you were experiencing. I hope you have a fantastic rest of your day.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_lomcvq

1 Message

2 months ago

Just tried watching MeTV and said needs subscription.  Hope it's a mistake as I watch every day. Getting close to cutting from this overpriced service.

1

XfinityThomasB

Official Employee

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1.5K Messages

user_lomcvq Performing a System Refresh on X1

  1. Press the A button on your remote control, or visit the Help section in Settings. (Saying “System Refresh” into your Voice Remote will take you to step three.)
  2. Highlight the System Refresh tile, and press OK.
  3. Please remember that performing a System Refresh will interrupt all X1 TVs and recordings in your home for up to 10 minutes. If you would like to proceed, highlight Refresh Now, and press OK.
  4. Once the System Refresh is in progress, don't unplug or turn off any of your TV Boxes, which will automatically restart during this process.
  5. The X1 Welcome screen will appear after the TV Box restarts.
  6. Once the System Refresh has been completed, your TV Box will return to live TV.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_8522w2

1 Message

2 months ago

This is [Edited: "Language"]. Xfinity cable is getting worse and worse. I can’t believe we pay this much something and they take away stuff on you. Hopefully it’s a glitch. Xfinity needs to answer this forum. 

(edited)

1

Dennis329

Visitor

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3 Messages

Hello to all and Thank you for replying. As of 9:53 am (eastern time) everything seems back to normal but no explanation on what or why it happen? Thanks again.

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2 months ago

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