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LeeSoFL
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423 Messages

Thursday, February 5th, 2026 3:18 PM

How to Get A Correction with Guide Info

Here in Palm Beach, the guide for the local ABC affiliate WPBF (channel 431 and 10) is INCORRECTLY showing the 11PM newscast as a full hour from 11PM to midnight.  Then at MIDNIGHT, they list Jimmy Kimmel Live.  This is only incorrect for the MONDAY show.  However, Kimmel starts at 11:35 and not at midnight.  All the other days (Tues to Fri) have the grid showing the correct start of 11:35 PM.

This just started recently.  How can I get someone to look into this problem?

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Updated 

5 months ago

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XfinityJeff

Official Employee

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1.1K Messages

6 months ago

Good morning @LeeSoFL, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear that the guide information is not correct on the box, I know how frustrating that can be, but you have come to the right place for assistance with this. When you tune into that channel at 11:35, is the correct show playing, or is it still on the news?

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LeeSoFL

Contributor

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423 Messages

Hi - it's still the news, which runs until 11:35.  The Monday listing for KImmel is 12M to 1AM, althrough that show starts right after the news at 11:35.

Thank you.

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6 months ago

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LeeSoFL

Contributor

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423 Messages

@XfinityJeff​ Hi - it's still the news, which runs until 11:35.  The Monday listing for KImmel is 12M to 1AM, althrough that show starts right after the news at 11:35.

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6 months ago

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XfinityDena

Official Employee

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4.5K Messages

Are you seeing this issue listed for the next Monday as well @LeeSoFL

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 months ago

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LeeSoFL

Contributor

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423 Messages

Yes - every Monday on the guide it shows Kimmel starting at midnight following a one hour newscast, which really is only a half hour and ends at 11:35 PM

(edited)

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5 months ago

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XfinityJeniece

Official Employee

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4.2K Messages

Thanks for reaching back out @LeeSoFL. Is this the only show and channel you are noticing issues with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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5 months ago

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