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user_t2rge3
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Sunday, September 8th, 2024 7:36 PM

I added the more sports and entertainment package but am unable to view nfl red zone

I added the more sports and entertainment package but am unable to view nfl red zone

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Updated 

2 months ago

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user_7f59hk

1 Message

2 months ago

Same here. So frustrated! Tried again this morning and my cart won't even except the add. :-(

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XfinityBenjaminM

Official Employee

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1.6K Messages

 

user_7f59hk Hello! We are sorry to hear that you're having trouble with the purchase flow on our site. We'll be happy to help! Can you please send a Direct Message with your full name and address? Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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XfinityKrista

Official Employee

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1.5K Messages

2 months ago

Hello @user_t2rge3, thank you for taking the time to reach out on social media.  I understand your concern with NFL Redzone, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

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