Visitor

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1 Message

Friday, December 26th, 2025 11:49 PM

I am trying to gain TV access to MS.now. We had it until its recent separation from NBC. What can I do to achieve that at Xfinity?

We had access until it recent separation from NBC. 

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Official Employee

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470 Messages

18 days ago

Hi @user_psr8w1, I would suggest performing a restart of your box if you have not done so already. As you mentioned, this was just a rebranding and should not have impacted your channel lineup in any way. Check out the article below to see the many ways you can restart your device, and please let us know if this resolved the issue. 👍

Restart your X1 TV Box

Official Employee

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742 Messages

I understand losing a channel you've come to known as available isn't ideal in any way, and your feedback means the world to us. If you'd like more information on any channel tiers that include MSNow, we're happy to help in any way we can. For future notices like channel lineup changes, just know that outside of posting notices directly onto your bill, we always keep our xfinity.com/programmingchanges page updated or customers to check out any time as well, so please use it as needed 👍

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