Visitor
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1 Message
I have xfinity internet and cable. The tvs have lost several channels that I watch.
I have xfinity internet and cable. The internet appears to be working fine. I can view all my tv channels on my computer. Some channels have disappeared from my cable on my two tvs. I went to the xfinity store and swapped out one box. I cannot get it to install. The other tv has lost several channels that I watch. Help please
XfinityBradM
Official Employee
•
1.3K Messages
5 hours ago
@user_q55u3r Our team would love the opportunity to review your account and offer solutions to resolve your Xfinity TV service issues. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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