Visitor
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1 Message
I need someone to call me. [Edited]
For weeks I've been unable to access ABC (which is channel 7 in my area). I've tried everything recommended by your AI support, but I keep getting an error message. Now I need a human. Perhaps I need a new cable box, because nothing I've tried seems to work. We're already unhappy about the excessive cost of cable...this isn't giving us confidence about continuing.
[Edited: "Personal Information”]
[Title Edited: "Personal Information”]
XfinityEva
Official Employee
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2.7K Messages
17 days ago
Hi @user_31o3ui thank you for reaching out about this concern on Xfinity Forums. I apologize for the time it has taken to resolve this for you. What is the error message/code you are receiving when trying to access the channel? Is it the same result on the Xfinity Stream or on your TV Box?
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