Visitor
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2 Messages
i need to schedule an appointment
[Edited: Personal Information] came on wednesday to solve the issue that we have with the tv's trying to connect. It takes forever. When the tv is turn on it takes 4 minutes to connect. the screen keeps in the greeting mode for 4 minutes at least. When changing the channels it takes a while to get to the new channel. He told me that if the problem wasnt resolve to call and he would have to come back. I am trying to call and AI can't help me.
Please I need this appointment.
XfinityJustinM
Official Employee
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1.1K Messages
1 hour ago
Hi @user_qoojl9,
Thank you for creating an official post. This issue sounds quite inconvenient, and does not showcase the experience we aim for our customers to have with X1. Our team would be more than happy to help arrange another technician visit. To get started, Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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