amandaw's profile

Visitor

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1 Message

Monday, May 18th, 2026 7:15 PM

Included streaming

I changed my plan 2 weeks ago because the package included disney +, hulu,espn,HBO max,peacock. I made sure I activated them, now HBO max and ESPN are missing. Also a random TV box was added and I made sure I did not add that.

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Official Employee

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2.6K Messages

18 days ago

 

amandaw, thank you for reaching out to Xfinity Support. We can take a look at your account and see what's causing the apps to disappear.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

 

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